Frequently asked questions

What condition are your items in?

Every item is listed with an honest description of its condition. Consoles and hardware are fully tested and functional before they go on sale. Many items are hand-detailed and deep cleaned, including ultrasonic cleaning for hardware and professional disc refurbishment for games. If there are any cosmetic marks or wear, we'll always mention it in the listing — what you see is what you get.

Do you ship internationally?

We ship across the UK as standard and offer international shipping on a case-by-case basis. If you're outside the UK and interested in something, get in touch and we'll provide a shipping quote. Please note that customs duties and import taxes are the buyer's responsibility.

Can I combine shipping on multiple items?

Absolutely. We'll always combine shipping where possible to keep your costs down. If you're planning to buy a few things, message us before purchasing and we'll work out the best rate.

Do you offer returns?

If an item arrives damaged, isn't working, or isn't as described, let us know as soon as possible and we'll make it right. We stand behind everything we sell.

How do you grade your items?

We use straightforward, honest descriptions rather than inflated grading. If a console has scratches, we'll say so. If a game is mint, we'll say that too. We'd rather undersell the condition and have you pleasantly surprised than the other way around.

Do you sell Japanese imports?

Yes. We source inventory from Japan alongside the UK and Europe, so we regularly stock Japanese exclusives and region-specific variants. Keep an eye on our listings or get in touch if you're after something specific.

Can I sell my collection to you?

We're always interested in buying collections, whether it's a handful of games or an entire room of consoles. Get in touch with details of what you have and we'll make you a fair offer. Please see our "Sell to us" page for more information.

Are your consoles modified?

Unless explicitly stated in the listing, all consoles are sold in their original, unmodified state. If a console has been region-modded or has any other modifications, we'll always make that clear.

Do you take requests?

If you're looking for something specific that we don't currently have in stock, let us know. We're always sourcing new inventory and can keep an eye out for particular items on your behalf.

How should I get in touch?

You can reach us through our store messaging or by email. We try to respond personally to every message, usually within 24 hours. You can get in touch via our Contact page.