Returns & refunds

We want you to be happy with your purchase. If something isn't right, here's how returns and refunds work at RetroQuest.

Changed your mind?

If you've bought something and it's not what you were after, you have 14 days from the day you receive your order to let us know you'd like to return it. You then have a further 14 days to send the item back to us.

To be eligible for a change-of-mind return, the item must be in the same condition it was in when it arrived. This means no damage beyond what was already described in the listing, and all included accessories, cables, and packaging returned with it.

For change-of-mind returns, the cost of return postage is the buyer's responsibility. We'll refund the item price and any standard delivery charge you paid on the original order.

Faulty or not as described?

If your item arrives faulty, damaged, or doesn't match the description on our listing, get in touch and we'll sort it out. You're entitled to a full refund within 30 days of receiving your order. After 30 days, we'll offer a repair or replacement.

For items that are faulty or not as described, we cover the cost of return postage.

Our 90-day working guarantee

Every item we sell is tested before it ships, but we know that with retro hardware, issues can sometimes show up after a bit of use. That's why all consoles, handhelds, and controllers sold by RetroQuest come with a 90-day working guarantee from the date of delivery.

If your item develops a fault within 90 days and it hasn't been caused by accidental damage or misuse, we'll repair or replace it at no cost to you, including covering return postage.

This guarantee covers hardware functionality only. It does not cover cosmetic wear, scratches, discolouration, or other cosmetic imperfections that were present and described at the time of sale.

Our 90-day guarantee is in addition to your statutory rights under the Consumer Rights Act 2015. It does not replace or limit those rights in any way.

How to return an item

Email us at team@retroquest.co with your order number and a brief description of the reason for return. We'll get back to you within 48 hours with instructions on where to send the item and what to include.

Please don't post anything back without contacting us first, as we need to confirm the return and provide you with the correct delivery details.

Refund timescales

Once we've received your returned item and confirmed everything is in order, we'll process your refund within 5 working days. Refunds are issued via your original payment method.

Your statutory rights

Nothing in this policy affects your legal rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You are always entitled to the protections these laws provide, regardless of our own returns policy or guarantee.

If you have any questions about returns, refunds, or our guarantee, drop us an email at team@retroquest.co and we'll be happy to help.